Support

See our Frequently Asked Questions below, grouped by topic.

Installation:

• Compatibility with garage door openers
• Does the Twine Garage require a WiFi connection?
• How do I install the Twine Garage?
• How do I link Twine Garage with my smart home device?
• What are the specifications of the Twine Garage?
• Where can I download the mobile app?

Other:

• Do you charge a subscription fee?
• Do your products come with a warranty?
• I have a question that is not answered here, how do I reach you?
• Is Twine Garage secure?

Troubleshooting:

• How do I enable Twine notifications on my device?
• My WiFi credentials have changed, how do I reconnect my Twine Garage?
• What can I do if my garage open/close status are not correct?
• What if I encounter any issue that I can't seem to resolve myself?
• What if my Twine Garage doesn't show up in the app?
• What is my sensor battery is empty?
• Where can I find my smart home PIN code?